Terms & Conditions

Terms & Conditions in short


    By ordering any of our products, you agree to be bound by these terms & conditions.

    By placing an order at Church Mouse Studio Limited, you warrant that you are at least 18 years old or have parents' permission to buy from us.

    All personal information you provide us with or that we obtain will be handled by Church Mouse Studio Limited as the responsible agency for the personal information.

    Events outside Church Mouse Studio Limited's control shall be considered force majeure.

    The price applicable is that set at the date on which you place your order.

    Shipping costs and payment fees are recognised before confirming the purchase.

    Card information is transmitted over secure SSL encryption through accredited agencies and is not stored.

    Please note that local charges may occur.

    Church Mouse Studio Limited reserves the right to amend any information without prior notice.


Terms & Conditions


    This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.


    By placing an order at Church Mouse Studio Limited, you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at Church Mouse Studio Limited for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.


Personal Information


    All personal information you provide us with or that we obtain will be handled by Church Mouse Studio Limited as the responsible agency for the personal information.

    The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalogue to you. The information you provide is only available to Church Mouse Studio Limited and will not be shared with other third parties.

    You have the right to inspect the information held about you. You always have the right to request Church Mouse Studio Limited to delete or correct the information held about you. By accepting the Church Mouse Studio Limited Conditions, you agree to the above.


Force Majeure


    Events outside Church Mouse Studio Limited's control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Church Mouse Studio Limited is released from Church Mouse Studio Limited's obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery

    from suppliers. The force majeure also includes government decisions that

    affect the market negatively and products, for example, restrictions,

    warnings, ban, etc.



Payment


    All products remain Church Mouse Studio Limited's property until full payment is made.

    The price applicable is that set at the date on which you place your order.

    Shipping costs and payment fees are recognized before confirming the

    purchase. If you are under 18 years old you must have parents' permission to

    buy from Church Mouse Studio Limited.



    All transfers conducted through Church Mouse Studio Limited are handled and transacted

    through third party dedicated gateways to guarantee your protection. Card

    information is not stored and all card information is handled over SSL

    encryption. Please read the terms & conditions for the payment gateway

    chosen for the transaction as they are responsible for the transactions made.



Local Taxes


    Please note that local charges (sales tax, customs duty) may occur, depending

    on your region and local customs duties. These charges are at the customers

    own expense.



Cookies


    Church Mouse Studio Limited uses cookies according to the new Electronic Communication Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: "Session Cookies" and cookies that are saved permanently on your computer.


    The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use Church Mouse Studio Limited without trouble you need to have cookies enabled.



    The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On Church Mouse Studio Limited we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.



Additional Information


    Church Mouse Studio Limited reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Church Mouse Studio Limited has the right to cancel the order and refund any amount paid in the best way. Church Mouse Studio Limited shall also notify the customer of equivalent replacement products if available.


Our Return Policy in short


    Contact Church Mouse Studio before returning any items.

    You can return the product within 30 days of delivery.

    The product must be in new condition.

    To avoid any Customs charges please clearly mark the package 'RETURNED GOODS'.

    Want to switch to another product? You can do that, just contact us.

    If a package is unclaimed you might have to pay a handling fee.



Return Policy


    Please contact Church Mouse Studio before returning any items.

    It is appropriate you, as customer, controls the delivery to verify that

    it is accurate and error free. If you have a complaint, you must contact

    Church Mouse Studio first, and give any relevant information and the reason for complaint.


Return Conditions


    You can return the product within 30 days of delivery. The product must

    be in new condition. If the product is ruined or used the product shall

    not be refunded. Make sure to include contact information with the return

    and if possible, please provide us with a tracking number. Church Mouse Studio

    suggests you get a receipt and a package ID for the return from the

    delivery service, as it makes it easier to follow the return shipment if

    needed.


    Church Mouse Studio will make a refund of eligible returns. If you paid by

    invoice, we will need a bank account number to transfer the money back to.

    The easiest way is to e-mail it to us along with a brief description of

    your case.


Returning a Package


    If a returned item is shipped internationally, please clearly mark the

    package 'RETURNED GOODS', to avoid any Customs charges. Church Mouse Studio

    is NOT responsible for any return Customs charges made. Any charges incurred

    are the responsibility of the customer.


Want to switch to another product?


    Return the product you have received and send us an e-mail telling us which

    product you want instead.


Transport Damage


    If the product is lost or you, upon receiving, notice that the item has

    been damaged during transport, you should immediately report this to us.


Unclaimed Packages


    For packages that are not collected at your post office within 14 days,

    Church Mouse Studio reserves the right to charge you a handling fee to cover

    return shipping and freight companies' administrative costs.